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Terms & Conditions

Orders

  • The website does not reflect outfit availability (we rent through multiple platforms). It's always a good idea to confirm first before placing an order whether an outfit is available for your preferred date, or if we can get it to you in time. You can flick us a message on Instagram @highendoutfithub, we are usually quick to reply.

  • We are of course happy to refund any orders booked where we don't have the outfit available or don't think that the outfit will arrive in time.

  • ALL ORDERS ARE FINAL. There is no refunds if you don't end up wearing, liking the outfit, don't want it anymore or it doesn't fit you. Placing an order means that we are reversing the outfit for you, please just book a try on if you want to try something on first but are happy not to have the outfit secured if someone else gets it first. 

  • A minor fault e.g. tiny mark which is unnoticeable and doesn't affect the wear of an outfit isn't grounds for a refund, we will always inform customers if we notice what we deem a potentially noticeable 'fault' e.g. bigger mark or hole to ensure that you are fine to proceed with the order or would like to accept a discount or refund. 

  • Booking an outfit does not guarantee that you will receive it or be able to pick it up days in advance. We aim to get outfits posted or ready for pick up as much in advance as we can (max. a week in advance), however as long as you have at least 24 hours before your event to pick up an outfit (which is rare you will usually have at least a few days unless it is still coming back from another rental or being delivered because it is new), there's no refunds. Any postal rentals that arrive by the day of/in time for your event are not refundable.

  • COVID - refunds are at our discretion. We will refund if there is actual government restrictions put in place preventing you from attending your event. 

Shipping

  • We usually express post interstate orders on Monday, or Tuesday morning at the latest for arrival by Friday. Note that we don't post rural orders last minute, so please book in advance as much as possible. Normal post time for express orders is 2-3 days.

  • You can also select postage if you live in WA, which is slightly cheaper due to not usually needing to be express.

  • All postage orders include a return satchel with our address on it to post back.

  • IMPORTANT: Please post orders back by Monday night at the latest. Parcels must be completely filled out and signed. Express satchels need to be dropped in a yellow Aus post box or at a counter, and standard satchels need to be posted in a red post box or at a counter. $10 a day charge applies to a late/incorrect return up until the rental value if it interrupt/leads to the cancellation of another order, and we seek compensation. 

  • You will be refunded if an order doesn't arrive in time for your event, unless you place the order last minute and we inform you that post time is 'at your own risk' if the order is delayed and you do not receive it in time for your event.

Perth pick-ups

  • Please book a 'pick-up' appointment in order to collect orders pre-booked on the website.

  • We will inform you when outfits are ready for collection, but generally you can pick up an outfit anytime in the one week leading up to your event. See above regarding the fact that we do not guarantee pick up days in advance as grounds for a full refund, the rental is for your event and we do not guarantee a certain length of rental period.

Damages and staining

  • We no longer charge a bond on orders, however extra costs will apply for outfits returned in a condition where marks/stains do not come out from ordinary cleaning. 

  • If an outfit needs to be sent to the dry cleaners, or for a repair you will be charged the price of the cleaning or repair.

  • If an outfit is returned in such a way that it can't be fixed, you will be required to pay a replacement cost, and can keep the damaged or stained outfit. We work closely in the rare situation that this does happen with the renter to ensure that a fair agreement is reached. 

  • PLEASE TAKE CARE WHEN WEARING OUR OUTFITS. Pick an appropriate outfit for your event. We have a lot of cheaper more casual options available for events that may be a bit more messy !

Returns

  • Strictly all outfits must be returned by Monday night (for weekend rentals).

  • Postal order returns can be tracked by us, and a $10 per date late fee may be charged on late returns.

  • Local returns must be dropped in our returns bucket, a $10 per day late fee may be charged if there is no agreement to drop back the outfit later/for a flexible return.

  • We don't like to implement late fees, but unfortunately we have had issues with having to cancel the following booking etc. due to late returns (and some unhappy girls who have had their orders cancelled). Please return outfits ASAP to help us out ! Thanks